Privacy Policy

2) Personal data we collect

A) Data you provide when booking

• Identity & contact: first name, last name, email address, phone number, country.
• Trip details: pick-up date/time, return date/time (if applicable), route selection, passenger count, luggage selection, and notes for the driver.
• Travel reference details (if you provide them): flight number, train number.
• Optional safety preferences: baby seat / booster seat requests.
• Payment preference: cash to driver or card to driver (depending on your selection).

B) Data you provide when contacting us

• Messages and information you share via email, phone, WhatsApp, live chat, or forms (e.g., quote requests).

C) Data collected automatically

• Basic technical data: IP address, device/browser information, pages viewed, and approximate location derived from IP (where enabled).
• Cookies and similar technologies (see Cookies section below).

3) How we use your data (purposes & legal bases)

We process your personal data only when we have a lawful basis under GDPR. Common legal bases include performance of a contract, legitimate interests, compliance with legal obligations, and consent (where required).

• To provide the service (contract): create and manage your booking, confirm details, coordinate pick-up and drop-off, and provide the transfer service.
• To communicate (contract / legitimate interest): send booking confirmations, updates, reminders, or contact you if we need information for your trip.
• Customer support (legitimate interest): answer questions, handle complaints, assist with changes/cancellations, and improve service quality.
• Safety and operations (legitimate interest): manage luggage/child-seat requests and operational dispatching.
• Legal and accounting (legal obligation): meet tax, accounting, and regulatory requirements where applicable.
• Marketing (consent or legitimate interest): if you request information or agree to receive updates, you can opt out anytime.

4) Who we share data with

We share your data only when needed to deliver the service, operate our website, or meet legal obligations.

• Drivers and dispatch/operations team: to complete your transfer and coordinate pick-up, meeting points, and timings.
• Service providers (processors): hosting, email systems, website maintenance, security, analytics, and communication tools where used.
• Authorities (when required): we may disclose data if required by law, court order, or to protect rights/safety.

5) How long we keep your data

We keep personal data only as long as necessary for the purposes described in this policy, and as required by applicable law.

6) Cookies & analytics

Our website may use cookies to ensure core functionality and improve performance. You can control cookies through your browser settings.

7) Security

We use reasonable measures to protect personal data against unauthorized access, loss, misuse, or alteration. However, no system can be guaranteed 100% secure.

8) Your GDPR rights

You may have rights under GDPR, including access, correction, deletion (in certain cases), restriction, portability, objection, and withdrawing consent where applicable.

To exercise your rights, contact us below. You may also lodge a complaint with CNIL (France).

9) Contact us